Hi,
A few weeks ago my company purchased some Samsung laptop NP900X3C-A05UK models.
I built an image with Windows 7 64bit Enterprise edition for this model and have already rolled out 15 laptops. 2 machines that I rolled out experienced the BSOD with the dump details below. This BSOD only happened once on each machine and I can't recreate it. Tried googling this BSOD, but can't find any useful info. The drivers on the laptop are up to date and so is the BIOS. These are brand new laptops and are not overclocked.
Can anyone get any more sense of the crash dump below?
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8006bf9028, b2000000, 100402}
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006bf9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000100402, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_GenuineIntel
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
STACK_TEXT:
fffff800`04953a98 fffff800`03411a3b : 00000000`00000124 00000000`00000000 fffffa80`06bf9028 00000000`b2000000 : nt!KeBugCheckEx
fffff800`04953aa0 fffff800`02fa4633 : 00000000`00000001 fffffa80`06895870 00000000`00000000 fffffa80`068958c0 : hal!HalBugCheckSystem+0x1e3
fffff800`04953ae0 fffff800`03411700 : 00000000`00000728 fffffa80`06895870 fffff800`04953e70 fffff800`04953e00 : nt!WheaReportHwError+0x263
fffff800`04953b40 fffff800`03411052 : fffffa80`06895870 fffff800`04953e70 fffffa80`06895870 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`04953c90 fffff800`03410f0d : 00000000`00000004 00000000`00000001 fffff800`04953ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`04953cd0 fffff800`03404e88 : 00000000`00000002 fffff800`03009e80 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`04953d00 fffff800`02e8c52c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`04953d30 fffff800`02e8c393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`04953e70 fffff880`04a11c61 : fffff800`02e967f9 00000000`0023aed3 fffffa80`038b3788 fffff800`03009e80 : nt!KiMcheckAbort+0x153
fffff800`04947b58 fffff800`02e967f9 : 00000000`0023aed3 fffffa80`038b3788 fffff800`03009e80 00000000`00000000 : intelppm+0x2c61
fffff800`04947b60 fffff800`02e8591c : fffff800`03009e80 fffff800`00000002 00000000`00000002 fffff880`00000000 : nt!PoIdle+0x52a
fffff800`04947c40 00000000`00000000 : fffff800`04948000 fffff800`04942000 fffff800`04947c00 00000000`00000000 : nt!KiIdleLoop+0x2c
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
Followup: MachineOwner
---------
0: kd> !errrec
0: kd> !errrec fffffa8006bf9028
===============================================================================
Common Platform Error Record @ fffffa8006bf9028
-------------------------------------------------------------------------------
Record Id : 01ce614267c2b345
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 6/5/2013 15:34:20 (UTC)
Flags : 0x00000000
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa8006bf90a8
Section @ fffffa8006bf9180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : Micro-Architectural Error
Flags : 0x00
CPU Version : 0x00000000000306a9
Processor ID : 0x0000000000000000
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ fffffa8006bf90f0
Section @ fffffa8006bf9240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000000
CPU Id : a9 06 03 00 00 08 10 00 - bf e3 ba 7d ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ fffffa8006bf9240
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa8006bf9138
Section @ fffffa8006bf92c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : Internal unclassified (Proc 0 Bank 4)
Status : 0xb200000000100402
