Hi ,
Please let me help out on facing below blue screen error for no of machines .
NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff8800319a798
Arg3: fffff88003199ff0
Arg4: fffff880012cdeaf
Debugging Details:
------------------
EXCEPTION_RECORD: fffff8800319a798 -- (.exr 0xfffff8800319a798)
ExceptionAddress: fffff880012cdeaf (Ntfs!NtfsCommonClose+0x000000000000026f)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff88003199ff0 -- (.cxr 0xfffff88003199ff0)
rax=ffff00a003111358 rbx=fffffa800751a9e0 rcx=fffff8a0031112c0
rdx=0000000000000000 rsi=fffff8a003111010 rdi=fffff8800319aaf8
rip=fffff880012cdeaf rsp=fffff8800319a9d0 rbp=fffff8000346c280
r8=fffffa80067f2b58 r9=0000000000000009 r10=0000000000000004
r11=fffff8a00ffe5210 r12=fffffa80047ef180 r13=0000000000000000
r14=ffff00a0031113a8 r15=0000000000000001
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
Ntfs!NtfsCommonClose+0x26f:
fffff880`012cdeaf 488908 mov qword ptr [rax],rcx ds:002b:ffff00a0`03111358=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 1
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fe100
ffffffffffffffff
FOLLOWUP_IP:
Ntfs!NtfsCommonClose+26f
fffff880`012cdeaf 488908 mov qword ptr [rax],rcx
FAULTING_IP:
Ntfs!NtfsCommonClose+26f
fffff880`012cdeaf 488908 mov qword ptr [rax],rcx
BUGCHECK_STR: 0x24
LAST_CONTROL_TRANSFER: from fffff880012bd32b to fffff880012cdeaf
STACK_TEXT:
fffff880`0319a9d0 fffff880`012bd32b : fffffa80`0751a9e0 fffff8a0`03111140 fffff8a0`03111010 fffffa80`047ef180 : Ntfs!NtfsCommonClose+0x26f
fffff880`0319aaa0 fffff800`032d0261 : 00000000`00000000 fffff800`035bea00 fffff800`034cd901 fffffa80`00000002 : Ntfs!NtfsFspClose+0x15f
fffff880`0319ab70 fffff800`03564bae : a7266181`7d08dbb4 fffffa80`036f7b50 00000000`00000080 fffffa80`03632b30 : nt!ExpWorkerThread+0x111
fffff880`0319ac00 fffff800`032b78c6 : fffff880`02f65180 fffffa80`036f7b50 fffff880`02f6ffc0 9fab5991`2c817a79 : nt!PspSystemThreadStartup+0x5a
fffff880`0319ac40 00000000`00000000 : fffff880`0319b000 fffff880`03195000 fffff880`0319a8a0 00000000`00000000 : nt!KiStartSystemThread+0x16
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: Ntfs!NtfsCommonClose+26f
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Ntfs
IMAGE_NAME: Ntfs.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5167f5fc
STACK_COMMAND: .cxr 0xfffff88003199ff0 ; kb
FAILURE_BUCKET_ID: X64_0x24_Ntfs!NtfsCommonClose+26f
BUCKET_ID: X64_0x24_Ntfs!NtfsCommonClose+26f
Followup: MachineOwner
And also few machines getting :
NTSOSKRNL.EXE
SFTFSWIN7.SYS
