Hello.
I have been getting a BSOD and Crash Dump upon logging in to Windows 7. Here is the analysis I've received:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603 Machine Name: Kernel base = 0xfffff800`03008000 PsLoadedModuleList = 0xfffff800`0324f730 Debug session time: Mon Oct 26 08:36:03.853 2015 (UTC - 4:00) System Uptime: 0 days 0:02:52.616 ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff800031b4b15, Address of the instruction which caused the bugcheck Arg3: fffff88006cf05a0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2 EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s". FAULTING_IP: nt!ExDeferredFreePool+249 fffff800`031b4b15 4c395808 cmp qword ptr [rax+8],r11 CONTEXT: fffff88006cf05a0 -- (.cxr 0xfffff88006cf05a0) rax=0067006e0069006d rbx=0000000000000003 rcx=fffffa8003c608f0 rdx=fffff8a004ca2380 rsi=0000000000000000 rdi=fffff8a004cbe950 rip=fffff800031b4b15 rsp=fffff88006cf0f80 rbp=0000000000000000 r8=fffff8a004ff5dd0 r9=fffff8a004ca2730 r10=0000000000000001 r11=fffff8a004ca2740 r12=fffffa8003c603c0 r13=0000000000000000 r14=0000000000000003 r15=0000000000000001 iopl=0 nv up ei pl nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206 nt!ExDeferredFreePool+0x249: fffff800`031b4b15 4c395808 cmp qword ptr [rax+8],r11 ds:002b:0067006e`00690075=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: avgidsagent.ex CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff800031b4b15 STACK_TEXT: fffff880`06cf0f80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0x249 FOLLOWUP_IP: nt!ExDeferredFreePool+249 fffff800`031b4b15 4c395808 cmp qword ptr [rax+8],r11 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!ExDeferredFreePool+249 FOLLOWUP_NAME: Pool_corruption IMAGE_NAME: Pool_Corruption DEBUG_FLR_IMAGE_TIMESTAMP: 0 MODULE_NAME: Pool_Corruption STACK_COMMAND: .cxr 0xfffff88006cf05a0 ; kb FAILURE_BUCKET_ID: X64_0x3B_nt!ExDeferredFreePool+249 BUCKET_ID: X64_0x3B_nt!ExDeferredFreePool+249 Followup: Pool_corruption
Any ideas of what to do next?
Thanks!!