I have a Windows 7 operating system. The computer was running very slowly so I used the systems diagnostics at startup and received short DST failed with a failure id of 6C2NXD-53Q713-XD002J-60RL03 for the hard disk test, the start up test, the run-in test. Each test showed memory test passed and smart check passed. In researching the error it states that my hard drive is failing or perhaps some program is causing the error. I tried removing some programs I thought may be the issue. Didn't work.
I have tried using the Windows 7 backup but the backup reached about 67% then states backup not completed i/o device error. I am trying to back up my files to a brand new Toshiba USB 3.0 & 2.0 external hard drive with 1.0 TB/To.
I have gone to start then computer and it shows the device. It also shows some files on it. The backup fails when it it trying to do a system image as far as I can tell by reading the progress details. The Toshiba device says that it is working fine and is already formatted to NTFS.
What else should I check or do? My computer is also now popping up with a window telling me a backup is needed before the hard drive fails. It pops up with this message at the same time I am trying to do the backup (the backup is already processing).
Thank you
